Refund policy
Return and Refund Policy
We want you to be fully satisfied with your purchase from EvoWear. If you are not happy with your order, you may be eligible for a return and refund under the following conditions:
1. Eligibility for Returns
- Products must be returned within fourteen (14) days of receipt.
- Items must be unused, unworn, and in their original, unopened packaging.
- Returns are only accepted for products purchased directly from our website.
- For hygiene reasons, opened or worn hosiery products cannot be returned unless they are faulty.
- We reserve the right to refuse returns where products show signs of use, wear, or have been opened.
2. Return Process
- To initiate a return, please contact our customer service team at sales@evowear.uk with your order details and reason for return.
- Once your return request is approved, you will receive instructions on how to send the item back.
- Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
3. Refunds
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within a reasonable timeframe to the original payment method.
- Shipping fees are non-refundable unless the return is due to a fault on our part.
4. Exchanges
- We do not offer direct exchanges. If you need a different item, please place a new order and return the original item for a refund.
5. Faulty or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us at sales@evowear.uk within 48 hours of receipt with photographic evidence.
- We will arrange for a replacement or a full refund, including return shipping costs where applicable.
If you have any further questions, feel free to reach out to us at sales@evowear.uk.
